Privacy Policy

Last updated: [Insert publish date]

Mortgage Broker Assistant ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and engage with our services. This Privacy Policy explains how we collect, use, disclose and protect personal information.

1. Who We Are

Mortgage Broker Assistant provides virtual assistant, loan processing, CRM management and back-office support services to mortgage brokers across Australia.

ABN: [Insert ABN]
Contact: ashu.bhusari@mortgagebrokerassistant.com.au

2. Information We Collect

When you submit an enquiry through our website, we may collect:

• Your name
• Business name
• Email address
• Phone number
• The service you are enquiring about
• Any other information you choose to include in your message

We do not knowingly collect sensitive information (as defined under the Privacy Act) through our website forms.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and provide requested information
• Discuss and, where agreed, deliver our services to you
• Maintain records of our communications with you
• Improve our website and services

We do not sell your personal information to third parties.

4. Disclosure of Information

We may disclose personal information to:

• Our staff and contractors involved in delivering services to you [— including staff based overseas, where relevant; specify countries here]
• Service providers who assist us in operating our website and business (e.g. hosting, email, CRM providers)
• Regulatory bodies or authorities where required by law

[If any personal information is disclosed to or accessed by staff located outside Australia, APP 8 requires specific disclosures here about the countries involved and the steps taken to protect that information — this needs to be completed accurately and should be reviewed by a lawyer given your offshore staffing model.]

5. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including restricted access controls and confidentiality obligations for our staff and contractors. [Insert specific security measures actually in place — e.g. encrypted storage, access-controlled systems, staff confidentiality agreements.]

6. Cookies and Website Analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to support advertising campaigns (including Google Ads). [Insert detail once your analytics/ads tracking setup is finalised — this section must match what you actually implement.]

7. Marketing Communications

If you provide us with your email address, we may contact you with information about our services in accordance with the Spam Act 2003 (Cth). You can unsubscribe from marketing communications at any time using the unsubscribe link included in our emails, or by contacting us directly.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at ashu.bhusari@mortgagebrokerassistant.com.au.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "last updated" date.